Guarantee provisions

All our products are at least subject to a statutory guarantee. Statutory guarantee means that a product must do what the consumer may reasonably expect from it. In addition, we offer a 5-year ‘blowing over guarantee’ on the willow fences placed by us.

We always refer to our assembly manuals to keep your guarantee. The correct assembly of the products prevents early problems. If in doubt, you must engage a construction expert yourself.

We advise customers to process the willow immediately after delivery. After all, wood is a natural product.

Your guarantee lapses if you use items in a way for which they are not intended and does not cover normal wear and tear (such as the loosening of the bark of the willow as well as the greying of wood through UV radiation).

When using wood products (such as chestnut poles, fencing and revetment), the underlying soil often forms the basis. We advise you to consult a soil specialist and/or your municipality at all times before construction. The manual on the site contains general assembly advice and instructions for the usage of the garden wood products. Specific (locally) occurring soft clay / sand layers, raised soil and/or oxidising peat layers and the like can (over time) cause damage to said structures.

You cannot invoke the guarantee if the defect arose as a result of incorrect assembly, improper use, misuse or if, without permission having been obtained in writing or via email, the products we have delivered have been used in an alternative application.

You may also not have made any changes and/or used the product for purposes for which it is not intended. Damage due to subsidence of the subsoil of your construction is not covered by the guarantee. The oxidation of ironware is also not covered by the guarantee.

The guarantee period starts on the day of purchase. Therefore, always keep your invoice. Any additional costs or costs for assembly or disassembly are not compensated by Van Aalsburg B.V.

Van Aalsburg B.V. guarantees that the products and/or services correspond with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usefulness and the statutory provisions and/or government regulations in existence on the date of the formation of the agreement.

The products delivered by Van Aalsburg B.V. can be natural products. The natural products are subject to weather influences and can therefore show cracks, tears and discolouration. Slight deviations in colour, thickness and quality do not mean, however, that the delivered goods do not comply with the agreement.

Damage to the delivered goods can, however, arise as a result of subsidence of the subsoil or due to incorrect construction by the consumer. Damage as a result of the above is not covered by the guarantee and Van Aalsburg B.V. is not obliged to compensate for such damage.