General terms and conditions
These General Terms and Conditions of the Dutch Home Shopping Association [Nederlandse Thuiswinkel Organisatie] (hereinafter: Thuiswinkel.org) have been drafted in consultation with the Consumers’ Association [Consumentenbond] in the context of the Self-Regulation Coordination Group [Coördinatiegroep Zelfreguleringsoverleg (CZ)] of the Social Economic Council [Sociaal-Economische Raad] and came into force on 1 June 2014. Table of contents: Article 1 – Definitions Article 2 – Identity of the entrepreneur Article 3 – Applicability Article 4 – The offer Article 5 – The agreement Article 6 – Right of withdrawal Article 7 – Obligations of the consumer during the cooling-off period Article 8 – Exercise of the right of withdrawal by the consumer and costs of such Article 9 – Obligations of the entrepreneur in case of withdrawal Article 10 – Exclusion of the right of withdrawal Article 11 – The price Article 12 – Performance and additional guarantee Article 13 – Delivery and execution Article 14 – Continuing performance contract: duration, termination and extension Article 15 – Payment Article 16 – Complaints procedure Article 17 – Disputes Article 18 – Industry guarantee Article 19 – Additional or deviating provisions Article 20 – Amendments to the General Terms and Conditions of Thuiswinkel Article 1 – Definitions In these conditions the following terms have the following meanings: 1. Supplementary agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance agreement and these goods, digital content and/or services are delivered by the entrepreneur or by a third party on the basis of an agreement between such third party and the entrepreneur; 2. Cooling-off period: the period within the consumer can use his right of withdrawal; 3. Consumer: the natural person not acting for objectives which relate to his trade, business, craft or profession; 4. Day: calendar day; 5. Digital content: data which is produced and delivered in digital form; 6. Continuing performance contract: an agreement pertaining to the regular delivery of goods, services and/or digital content during a specific period; 7. Durable data carrier: any tool – which includes email – that allows the consumer or the entrepreneur to store information directed to him/her personally in a manner which facilitates future consultation or use during a period which is attuned to the objective for which the information is intended and which permits unaltered reproduction of the stored information; 8. Right of withdrawal: the option for the consumer, within the cooling-off period, not to proceed with the distance agreement; 9. Entrepreneur: the natural or legal person who is a member of Thuiswinkel.org and offers products, (access to) digital content and/or services to consumers from a distance; 10. Distance agreement: an agreement entered into between the entrepreneur and the consumer in the context of an organised system for distance sales of products, digital content and/or services, whereby up to and including the entering into of the agreement exclusive use is made of, or use is partly made of, one or more technologies of distance communication; 11. Model withdrawal form: the European model form for withdrawal included in Annex I of these conditions; Annex I does not have to be made available if the consumer has no right of withdrawal with regard to his order; 12. Distance communication technology: tool which can be used for entering into an agreement without the consumer and the entrepreneur having to meet at the same time in the same space. Article 2 – Identity of the entrepreneur Name of the entrepreneur: Van Aalsburg B.V. Trading under the name/names: – Van Aalsburg B.V. Business address: Paalgraaf 11 4174 LC Hellouw, the Netherlands Telephone number: +31 (0)418 58 12 29 Accessibility: Monday to Friday from 8 a.m. to 6 p.m. Saturday from 8 a.m. to 5 p.m. Email address: firstname.lastname@example.org Chamber of Commerce number: 11069406 VAT number: NL818064249B01 Article 3 – Applicability 1. These general terms and condition apply to each offer made by the entrepreneur and each distance agreement entered into between the entrepreneur and the consumer. 2. Before the distance agreement is entered into, the text of these general terms and conditions is made available to the consumer. If this is reasonably not possible, the entrepreneur shall, before the distance agreement is entered into, indicate in which way the general terms and conditions can be inspected at the entrepreneur and that they will be sent to the consumer free of charge as soon as possible on his request. 3. If the distance agreement is entered into electronically, the text of these general terms and conditions may, in departure from the previous paragraph and before the distance agreement is entered into, be made available to the consumer electronically in such a way that they can be stored by the consumer in an simple manner on a durable data carrier. If this is reasonably not possible it will be indicated, before the distance agreement is entered into, where the general terms and conditions can be electronically inspected and that they will be sent electronically, or in a different manner, to the consumer free of charge on his request. 4. In the event that, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraph apply mutatis mutandis and the consumer can, in the event of contradictory conditions, always rely on the applicable provision which is most favourable for the consumer. Article 4 -The offer 1. If an offer has a limited term of validity or is made subject to conditions, this is expressly stated in the offer. 2. The offer contains a full and accurate description of the offered products, digital content and/or services. The description is sufficiently detailed to allow for proper assessment of the offer by the consumer. If the entrepreneur uses images, they are a truthful reflection of the offered products, services and/or digital content. Obvious errors or obvious mistakes in the offer do not bind the entrepreneur. 3. All offers contain such information that it is clear to the consumer which rights and duties are attached to accepting the offer. Article 5 – The agreement 1. Subject to the provisions in paragraph 4, the contract is formed the moment the consumer accepts the offer and complies with the set terms and conditions in that respect. 2. If the consumer has accepted the offer by electronic means, the entrepreneur immediately confirms receipt of the acceptance of the offer by electronic means. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may terminate the agreement. 3. If the contract is formed electronically, the entrepreneur takes appropriate technical and organisational security measures for the electronic data transfer and provides for a safe web environment. If the consumer can pay electronically, the entrepreneur shall take suitable security measures to this end. 4. The entrepreneur may, within the limits of the law, gather information about the consumer’s ability to fulfil his payment obligations, as well as all facts and factors relevant to the responsibly entering into of the distance contract. If, on the basis of the results of this investigation, the entrepreneur has sound reasons for not entering into the contract, he is entitled to refuse an order or request, stating reasons, or make the performance subject to special conditions. 5. The entrepreneur shall at the latest on delivery of the product, service or digital content provide the consumer with the following information in writing or in a way that the consumer can store such information in an accessible manner on a durable data carrier: a. the visiting address of the entrepreneur’s business establishment where the consumer can lodge complaints; b. the conditions on which, and the way in which, the consumer may exercise the right of withdrawal, or clear information about the exclusion of the right of withdrawal; c. the information on guarantees and existing after-sales service; d. the price, including all taxes, of the product, service or digital content; insofar as applicable, the costs of delivery; and the manner of payment, delivery or performance of the distance agreement; e. the requirements for cancelling the agreement if the agreement has a term of more than one year or is for an indefinite period of time; f. if the consumer has a right of withdrawal, the model withdrawal form. 6. In the event of a continuing performance contract, the provision in the previous paragraph only applies to the first delivery. Article 6- Right of withdrawal For products: 1. The consumer can cancel an agreement relating to the purchase of a product during a cooling-off period of 14 days without having to state reasons. The entrepreneur may ask the consumer for the reason of the withdrawal but cannot compel the consumer to state his reason(s). 2. The cooling-off period referred to in paragraph 1 commences on the day after the consumer, or a third party designated in advance by the consumer, not being the carrier, has received the product, or: a. if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The entrepreneur may, provided he has clearly informed the consumer about this prior to the ordering process, refuse an order for several products with a different delivery time; b. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or the last part; c. for contracts for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product. For services and digital content not delivered on a tangible medium: 3. The consumer can cancel a service agreement and an agreement for the delivery of digital content which has not been delivered on a tangible medium during 14 days without having to state reasons. The entrepreneur may ask the consumer for the reason of the withdrawal but cannot compel the consumer to state his reason(s). 4. The cooling-off period referred to in paragraph 3 commences on the day following the entering into of the agreement. Extended cooling-off period for products, services and digital content not delivered on a tangible medium on failure to notify about the right of withdrawal: 5. If the entrepreneur has failed to provide the consumer the statutorily required information about the right of withdrawal or the withdrawal form, the cooling-off period expires twelve months after the end of the original cooling-off period set in accordance with the previous paragraphs of this article. 6. If the entrepreneur has provided the information referred to in the previous paragraph to the consumer within twelve months after the commencement date of the original cooling-off period, the cooling-off period expires 14 days after the date on which the consumer has received such information. Article 7 – Obligations of the consumer during the cooling-off period 1. During the cooling-off period, the consumer shall handle the product and the packaging with due care. He shall only unwrap or use the product to the degree required to determine the nature, characteristics and functioning of the product. The starting point here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop. 2. The consumer is only liable for a reduction in value of the product which is the result of a manner of handling the product which goes beyond that permitted in paragraph 1. 3. The consumer is not liable for a reduction in value of the product if the entrepreneur has not provided him all the statutorily required information on the right of withdrawal before or during the entering into of the agreement. Article 8 – Exercising the right of withdrawal by the consumer and the costs of such 1. If the consumer exercises his right of withdrawal, he shall notify the entrepreneur of this within the cooling-off period by means of the withdrawal model form or in another unambiguous manner. 2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer must return the product or hand it to (an authorised representative of) the entrepreneur. This is not required if the entrepreneur has offered to collect the product. The consumer has in any event observed the return term if he sends the product back before the cooling-off period has expired. 3. The consumer will return the product with all delivered accessories, as far as reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur. 4. The risk and burden of proof for the correct and prompt exercise of the right of withdrawal rests with the consumer. 5. The consumer bears the direct costs of the return shipment of the product. If the entrepreneur has failed to state that the consumer must bear these costs or if the entrepreneur has indicated that he will bear these costs himself, the consumer does not have to bear the costs of the return shipment. 6. If the consumers withdraws from the agreement after first having expressly requested that the performance of the service, or the delivery of gas, water or electricity which have not been made ready for sale in a limited volume or specific quantity, commences during the cooling-off period, the consumer owes the entrepreneur a sum proportional to the part of the obligation that has been performed by the entrepreneur at the time of the withdrawal compared to the full performance of the obligation. 7. The consumer does not bear the costs for the rendering of services or the delivery of water, gas or electricity which have not been made ready for sale in a limited volume or quantity, or for the delivery of district heating, if: a. the entrepreneur has not provided the consumer with the statutorily required information about the right of withdrawal, the reimbursement of costs for withdrawal or the model withdrawal form, or; b. the consumer has not explicitly requested the commencement of the execution of the service or the supply of gas, water, electricity or district heating during the cooling-off period. 8. The consumer does not bear any costs for the full or partial delivery of digital content that is not supplied on a tangible medium if: a. prior to delivery he has not expressly agreed to commencement of the performance of the agreement before the end of the cooling-off period; b. he has not acknowledged that he loses his right of withdrawal when giving his consent; or c. the entrepreneur has failed to confirm this statement by the consumer. 9. If the consumer exercises his right of withdrawal, all additional agreements are terminated by operation of law. Article 9 – Obligations of the entrepreneur in the event of withdrawal 1. If the entrepreneur allows for the electronic notification of the withdrawal by the consumer, on receiving this notification, the entrepreneur shall immediately send an acknowledgement of receipt. 2. The entrepreneur refunds all payments by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but at the latest within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product, he may wait with the refund until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier. 3. The entrepreneur uses the same payment instrument for the refund as was used by the consumer, unless the consumer agrees to a different method. The refund takes place at no cost for the consumer. 4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to refund the additional costs for the more expensive method. Article 10 – Exclusion of the right of withdrawal The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer or at any rate before the entering into of the agreement: 1. Products or services for which the price is tied to fluctuations on the financial market which are outside the control of the entrepreneur and which might occur within the withdrawal term; 2. Agreements entered into during a public auction. A public auction means a sales method whereby products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer whereby the successful bidder is obliged to purchase the products, digital content and/or services; 3. Service contracts, after full performance of the service, but only if: a. the performance has begun with the express prior consent of the consumer; and b. the consumer has declared that he loses his right of withdrawal as soon as the entrepreneur has fully executed the agreement; 4. Package tours as referred to in article 7:500 Dutch Civil Code and passenger transport agreements; 5. Service agreements for making accommodation available if the agreement includes a specific date or period for performance and other than for residential purposes, goods transport, car hiring services and catering; 6. Agreements relating to leisure, if the agreement includes a specific date or period for performance of such; 7. Products manufactured in accordance with specifications of the consumer which are not pre-fabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person; 8. Products that spoil quickly or have a limited shelf life; 9. Sealed products which for health protection or hygiene reasons are not suitable for being returned and where the seal has been broken after delivery; 10. Products which after delivery due to their nature are irrevocably mixed with other products; 11. Alcoholic drinks for which the price has been agreed on the entering into of the agreement but of which the delivery can only take place after 30 days and of which the actual value is dependent on fluctuations in the market which are outside the control of the entrepreneur; 12 Sealed audio and video recordings and computer software of which the seal is broken after delivery; 13. Newspapers, journals or magazines, excluding the subscriptions to such; 14. The delivery of digital content other than on a tangible medium, but only if: a. the execution has begun with the express prior consent of the consumer; and b. the consumer has declared that he will lose his right of withdrawal. Article 11 – The price 1. During the term of validity stated in the offer, the prices of the offered products and/or services are not increased, apart from price changes as a result of changes in the VAT rates. 2. In departure from the previous paragraph, the entrepreneur can offer products or services for which the prices are tied to fluctuations on the financial market which are outside the control of the entrepreneur, with variable prices. This tie to fluctuations and the fact that possible stated prices are guide prices only shall be stated in the offer. 3. Price increases within 3 months after the formation of the agreement are only permitted if they are the result of statutory regulations or provisions. 4. Price increases from 3 months after the formation of the agreement are only permitted if the entrepreneur has stipulated this and: a. they are the result of statutory regulations or provisions; or b. the consumer has the right to terminate the agreement taking effect from the day on which the price increase takes effect. 5. The prices referred to in the offer of the products or services are inclusive of VAT. Article 12 – Performance of the agreement and extra guarantee 1. The entrepreneur guarantees that the products and/or services correspond with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usefulness and the statutory provisions and/or government regulations in existence on the date of the formation of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use. 2. An extra guarantee granted by the entrepreneur, his supplier, manufacturer or importer never limits the statutory rights and claims the consumer can exercise against the entrepreneur pursuant to the agreement if the entrepreneur has failed in the performance of his part of the agreement. 3. An extra guarantee means every obligation of the entrepreneur, his supplier, importer or manufacturer in which they grant the consumer certain rights or claims which go beyond what they are obliged to under law in the event they failed in the performance of their part of the agreement. Article 13 -Delivery and performance 1. The entrepreneur shall observe the greatest possible care when taking receipt of and executing orders for products and in the assessment of requests to render services. 2. The place of delivery is the address the consumer has given the entrepreneur. 3. With due observance of that stated on this respect in article 4 of these general terms and conditions, the entrepreneur shall carry out the accepted orders expeditiously but at the latest within 30 days, unless another delivery term has been agreed. If the delivery experiences delays or if an order cannot or can only partly be carried out, the consumer shall be notified of this at the latest 30 days from the day he has placed the order. In that event, the consumer is entitled to terminate the agreement without costs and right to any compensation. 4. After termination in accordance with the previous paragraph, the entrepreneur shall immediately refund the consumer the amount paid by him. 5. The risk of damage and/or loss of the products rests with the entrepreneur until the time of delivery to the consumer or to a representative designated in advance and notified to the entrepreneur, unless expressly agreed otherwise. Article 14 – Continuing performance contract: duration, termination and extension Termination: 1. The consumer can at all times terminate an agreement entered into for an indefinite period of time and which sees to the regular delivery of products (including electricity) or services with due observance of the termination provisions agreed to this end and a notice period of at most one month. 2. The consumer can at all times terminate an agreement entered into for a fixed period of time and which sees to the regular delivery of products (including electricity) or services taking effect from the end of the specified term with due observance of the termination provisions agreed to this end and a notice period of at most one month. 3. The consumer can terminate the agreements mentioned in the previous paragraphs: a. at any time and not be limited to terminate them at a specific time or in a specific period; b. at least in the same way as they have been entered into by him; c. always with the same notice period as the entrepreneur has stipulated for himself. Extension: 4. An agreement entered into for a fixed period and which sees to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed period. 5. In departure from the previous paragraph, an agreement entered into for a fixed period and which sees to the regular delivery of daily and weekly newspapers and magazines may be tacitly extended for a fixed term of maximum three months if the consumer can terminate this extended agreement taking effect from the end of the extension with observance of a notice period of at most one month. 6. An agreement entered into for a fixed period and which sees to the regular delivery of products or services, may only be tacitly renewed for an indefinite term if the consumer may at all times terminate the agreement with a notice period of at most one month. The notice period is at most three months in the event the agreement sees to the regular, but less than once a month, delivery of daily and weekly newspapers and magazines. 7. A fixed term agreement for the regular introductory delivery of daily and weekly newspapers and magazines (trial and introductory subscriptions) are not tacitly renewed and terminates automatically after the trial or introductory period has ended. Duration: 8. If the agreement is for a term of more than one year, the consumer may after a year at all times terminate the agreement with due observance of a notice period of at most one month, unless reasonableness and fairness preclude termination before the end of the agreed period. Article 15- Payment 1. Insofar as not otherwise determined in the agreement or additional conditions, the consumer must pay the due amounts within 14 days from the commencement of the cooling-off period or, in the absence of a cooling-off period, within 14 days from entering into the agreement. In the event of an agreement to render a service, this term commences on the day after the consumer has received the confirmation of the agreement. 2. On the sale of products to consumers, the consumer may in the general terms and conditions never be compelled to pay more than 50% in advance. If an advance payment is stipulated, the consumer cannot exercise any right relating to the execution of the relevant order or service(s) before the stipulated advance has been made. 3. The consumer is obliged to immediately notify the entrepreneur of any inaccuracies in provided or stated payment details. 4. If the consumer does not comply with his payment obligation(s) on time, he shall, after having been notified by the entrepreneur of the late payment and the entrepreneur has granted the consumer a term of 14 days to as yet comply with is payment obligations, after the failure to make this payment within this 14-day term, owe on the still outstanding amount the statutory interest and the entrepreneur is entitled to charge any extra-judicial collection costs incurred by him. These collection costs are maximum: 15% on the outstanding amount up to €2,500; 10% on the following €2,500; and 5% over the next €5,000 with a minimum of €40. The entrepreneur can deviate from said amount and percentages in favour of the consumer. Article 16 – Complaints procedure 1. The entrepreneur has an adequately published complaints procedure and handles complaints in accordance with this complaints procedure. 2. Complaints relating to the performance of the agreement must within a reasonable time after the consumer has observed the defects be submitted to the entrepreneur in full accompanied by a clear description. 3. Complaints submitted to the entrepreneur must be answered within a term of 14 days calculated from the date of receipt. If a complaint requires an anticipated longer processing time, the consumer is answered within the term of 14 days with the notification of receipt and an indication when the consumer can expect a more comprehensive answer. 4. A complaint about a product, service or the service provision by the entrepreneur can also be submitted via a complaints form on the consumer page of the Thuiswinkel.org website www.thuiswinkel.org. The complaint will then be sent to the relevant entrepreneur and to Thuiswinkel.org. 5. The consumer must in any case give the entrepreneur 4 weeks to resolve the complaint by mutual agreement. After this period, a dispute arises that is subject to the dispute resolution. Article 17 – Disputes 1. The agreements between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law. 2. Disputes between the consumer and the entrepreneur about the formation or performance of agreements regarding products and services to be delivered or delivered by the entrepreneur can, with due observance of the provisions below, be submitted to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP The Hague (www.sgc.nl). 3. A dispute will only be handled by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur within a reasonable period. 4. If the complaint does not lead to a solution, the dispute must be brought before the Disputes Committee in writing or in another form to be determined by the Committee, no later than 12 months after the date on which the consumer lodged the complaint with the entrepreneur. 5. If the consumer wants to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. Preferably, the consumer first reports this to the entrepreneur. 6. If the entrepreneur wants to submit a dispute to the Disputes Committee, the consumer will have to state in writing within five weeks after a request to that end made in writing by the entrepreneur whether he agrees with this or whether he wants the dispute to be handled by the competent court. If the entrepreneur is not informed of the choice of the consumer within the period of five weeks, the entrepreneur is entitled to submit the dispute to the competent court. 7. The Disputes Committee makes a decision under the conditions as set out in the regulations of the Disputes Committee (www.degeschillencommissie.nl/over-ons/de-commissies/2404/thuiswinkel). The decisions of the Disputes Committee are by way of binding advice. 8. The Disputes Committee will not handle a dispute or discontinue its handling if the entrepreneur has been granted a moratorium, has been declared bankrupt or has effectively terminated his business activities, before a dispute has been dealt with by the committee at the hearing and a final decision has been given. 9. If, in addition to the Thuiswinkel Disputes Committee, another recognised disputes committee or a disputes committee affiliated with the Disputes Committees for Consumer Affairs (SGC) or the Complaints Institute for Financial Services (Kifid) is competent, the Thuiswinkel Disputes Committee is the preferred competent committee for disputes concerning mainly the method of distance selling or service provision. For all other disputes, the other recognised disputes committee affiliated with SGC or Kifid are preferred. Article 18 – Industry guarantee 1. Thuiswinkel.org guarantees the compliance with the binding advice of the Thuiswinkel Disputes Committee by its members, unless the member decides to submit the binding advice to the court for review within two months of its dispatch. This guarantee will revive if the binding advice has been upheld after judicial review and the judgment from which this has become apparent has become final. Thuiswinkel.org will pay a maximum amount of €10,000 to the consumer per binding advice. For amounts greater than €10,000 per binding advice, €10,000 will be paid. For the balance, Thuiswinkel.org has a best-efforts obligation to ensure that the member complies with the binding advice. 2. Application of this guarantee requires that the consumer makes a written appeal to Thuiswinkel.org and that he transfers his claim on the entrepreneur to Thuiswinkel.org. If the claim on the entrepreneur is more than €10,000, the consumer is offered to transfer his claim insofar as it exceeds the amount of €10,000 to Thuiswinkel.org, after which this organisation will in its own name and at its own expense demand payment in court to satisfy the consumer. Article 19 – Additional provisions or provisions which deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that these can be stored on a durable data carrier in an accessible manner by the consumer. Article 20 – Change of the General Terms and Conditions of Thuiswinkel 1. Thuiswinkel.org will only change these general terms and conditions in consultation with the Consumers’ Association. 2. Changes to these terms and conditions will only take effect after they have been published in an appropriate manner, with the proviso that in the event of applicable changes during the term of an offer, the most favourable provision for the consumer will prevail. Thuiswinkel.org www.thuiswinkel.org Horaplantsoen 20, 6717 LT Ede, the Netherlands PO Box 7001, 6710 CB Ede, the Netherlands Annex I: Model withdrawal form Model withdrawal form (only complete and return this form if you wish to withdraw from this agreement) a. To: [ naam ondernemer] [ geografisch adres ondernemer] [ faxnummer ondernemer, indien beschikbaar] [ e-mailadres of elektronisch adres van ondernemer] b. I/We* hereby * notify you that I/we* withdraw from our agreement relating to the sale of the following products: [aanduiding product]* the delivery of the following digital content: [aanduiding digitale inhoud]* the provision of the following service: [aanduiding dienst]*, * c. Ordered on*/received on* [datum bestelling bij diensten of ontvangst bij producten] d. [Naam consumenten(en)] e. [Adres consument(en)] f. [Handtekening consument(en)] (only if this form is submitted on paper) * Cross out what is not applicable or complete what is applicable.